FAQ

Booking our services

  • We offer several ways to book our services:

    Online: Our convenient online booking platform allows you to receive instant quotes and confirm your booking quickly.

    Email: Send us your event details and desired services via our contact form, and we'll be happy to assist you.

    Phone: Call us via 07494275899 to speak to a friendly booking concierge who can guide you through the process.

    WhatsApp: Send us a message on WhatsApp via 07494275899 to chat with a concierge and book your services.

    *Bookings are only confirmed once a hire agreement and deposit is paid.

  • To confirm your booking, please follow these steps:

    1. Review Your Email: We'll send you an email with a secure link to your personal client portal. This portal will have all your booking details.

    2. Verify Agreement Details: In the client portal, you will have access to electronically sign the hire agreement to confirm your booking.

    3. Secure Your Booking with a Deposit: A 50% deposit is required to finalise your booking, which can be paid through the client portal.

  • Your dedicated client portal is your central hub for all booking needs. It offers features to streamline communication and ensure a seamless experience:

    Booking Information: Access and review all booking details, including service specifics and dates.

    Manage Your Booking: Modify your booking by adding services, extending hire hours, or requesting custom options.

    Document Management: Download important documents such as invoices, PAT test certificates, and PLI certifications.

    Secure Communication: Send messages directly to our team for any enquiries.

    Action Completion: Complete pre-event forms, sign the hire agreement, and make secure payments.

  • While we currently don't offer overnight bookings, we can certainly accommodate rentals that span multiple consecutive days.

    For any questions or specific enquiries regarding multi-day hire, please contact our team:

    Email: info@momentseventhire

    Phone: 07494275899

    Our bookings team are happy to discuss your needs and tailor a booking solution that perfectly suits your event.

Pricing and Payments

  • A deposit amount equal to 50% of the total booking cost is required to secure your booking.

    Please note that a full deposit refund is available for cancellations made at least 21 days prior to your booking date.

  • Our standard payment terms are as follows:

    • Deposit: A 50% deposit is required to confirm your booking.

    • Final Payment: The remaining balance is due 1 day before the event date.

    • Payment Methods: All payments are made directly through our client portal.

    Please contact us if you have any questions or need further assistance regarding payments.

  • You can get a quote through:

    1. Online Booking Site: Visit our site for an instant quote.

    2. Email: Send us your event details. Please expect a reply within 48 hours.

    3. WhatsApp: Message us your event details.

    Choose the method most convenient for you.

  • We offer free travel within our operating area. For locations outside this area, a travel fee will apply. You can easily get an instant quote for your specific travel requirements by visiting our booking site.

Cancellation and Changes

  • Please see our Cancellation Policy

  • We recommend having a backup indoor plan for your event as our equipment is not designed for use in wet weather.

Availability and Coverage

  • To check the availability of our services, please visit our website. Our online calendar provides real-time updates on which services are available for your desired dates.

    For specific enquiries or to discuss your event requirements in more detail, feel free to contact our team directly via email -info@momentseventhire.com or WhatsApp - 07494275899

  • We primarily serve the London. Our services are also available in other locations, though delivery charges may apply.

Setup and Operation

  • No, the hire time you book refers to the period when the equipment is available for use. We typically allow up to two hours before the hire start time for set-up.

  • Yes, we provide a complete service. Our team will set up and dismantle all equipment, ensuring a stress-free event for you.

  • Yes, most of our equipment can be set up outdoors, weather permitting. However, we recommend having a backup indoor plan in case of heavy rain, as our equipment is not suitable for wet conditions.

  • Our team of experienced attendants will operate all equipment throughout your event.

Rental Details and Policies

  • No, we do not offer dry hire. All our services include set-up, operation, and breakdown by our team.

  • No, everything you need for your event is included in our service. We provide all equipment, supplies, and staff.

  • Safety is our top priority. Our equipment is regularly maintained and our staff is fully trained in safe operation. We advise supervising children around our equipment and ensuring ample space for set-up.

Health, Safety, and Insurance

  • We prioritise food safety and hygiene in all our operations. Our team is fully trained in food hygiene regulations and practices. All equipment and utensils are thoroughly cleaned and sanitised before, during, and after each event. We adhere to strict food handling guidelines to ensure the highest standards of cleanliness and safety for your guests.

    Food and Hygiene at Moments Event Hire

  • We thoroughly clean our machines after every use. This includes disassembling, deep cleaning, sanitising, and drying all parts.

  • Yes, our staff undergo comprehensive allergen training. We understand the importance of catering to guests with dietary restrictions. To ensure allergen safety, we implement strict procedures, including dedicated equipment, thorough cleaning, and clear communication with customers about potential allergens.

  • Yes, our staff hold Level 2 Food Hygiene Certificates. This ensures that all food handling is carried out to the highest standards.

  • Yes, all our electrical equipment undergoes regular PAT testing. This ensures the safety of both our staff and your guests.

    For your peace of mind, copies of our PAT test certificates can be downloaded directly from our client portal.

  • We hold Public Liability Insurance to protect you and our business.

    For your peace of mind, a copy of our insurance certificate can be downloaded from our client portal.

Legal and Privacy